Information Times News (reporter Kuang Ningdan) online shopping developed today, return service quality become the priority among priorities of shopping website service.

modern international research company yesterday released the national consumer return report, investigation on the electricity supplier evaluation results show that, if you are not satisfied with a merchant’s return service, 30% of consumers said they would not buy the home online shopping stores, 63% of consumers said they would reduce the frequency of purchase of the site.

three adults due to return not satisfied and will no longer visit

in accordance with the Ministry of Commerce last April, the third party e-commerce trading platform service specification, allowing consumers to cancel orders for no reason in the cooling period, online shopping returns are particularly important. Modern international research firm has done 4500 online surveys and in-depth interviews. Including Jingdong, Dangdang, Amazon (micro-blog), shop No. 1, Mcglaughlin (M18), etc.. Data show that 96% of respondents believe that the quality of the return service has an important impact on their purchase decisions. If you are not satisfied with a merchant’s return service, 30% of consumers said they would not buy the home online shopping stores, 63% of consumers said they would reduce the frequency of purchase of the site. In addition, only 7% of consumers said it would not affect the purchase behavior.

return satisfaction Amazon highest

overall, consumers return policy on jd.com understanding of the highest degree, ratio of up to 83%, followed by Amazon and dangdang.com (micro-blog). The overall satisfaction, the highest scoring Amazon, the lowest is the United states. In the return procedures and response speed, and the highest score 100 intime. Consumers have suggested to inform the return schedule, otherwise consumers call: "for online shopping return service, like Alipay (micro-blog), there are third parties involved in mediation".